LA Medicaid support coordinators work to connect you with the services, equipment, and supplies you need to live your best life. That may sound good in general, but it doesn’t dive very deep into the details. If you are new to LA Medicaid and want to know what to expect from your LA Medicaid support coordinator, we can help. We’ll give you a rundown of the same.
Complete Case Management Tasks
The support coordinator’s job is to help you gain access to the waivers and services you’re entitled to. To that end, they may complete any of the following:
- Assist in developing person-centered care plans.
- Work toward getting care plans approved or revised.
- Monitor your plan’s implementation, tracking progress to goals.
- Ensure you’re getting the most out of your care plan.
- Provide assistance and/or information to self-directed beneficiaries.
Have Regular Contact and Visits With You
As a Medicaid beneficiary, you should expect to spend a considerable amount of time with your support coordinator. You’ll have monthly face-to-face or phone visits, a quarterly in-home visit, and a few impromptu visits – and they won’t always call beforehand. During these visits, they may answer your questions and assist you with managing your care through LA Medicaid.
Handle Your Forms
Your support coordinator will handle important forms for you. For instance, they will mail or hand-deliver your 90-L form (Request for Medical Eligibility Determination) once a year. This is just one of many administrative tasks your support coordinator will complete on your behalf.
Help You Develop An Emergency Plan
Since emergencies are ever-looming, your support coordinator will help you devise an emergency plan. You’ll likely go over everything from emergency resources (phone numbers, websites, media outlets) to communication strategies to personalized solutions for your unique needs.
Discuss Your Health Goals
During your visits and any other interactions, your support coordinator will discuss your health goals. They’ll leverage their knowledge of the inner workings of LA Medicaid and get a feel for your needs. This is crucial, given that they’ll also help you access the support and resources you need.
Answer Your Questions
You’re bound to have questions throughout your journey as a Medicaid beneficiary. And your support coordinator is there to help. If they have the answer, they’ll communicate it to you right then and there. But they may have to consult someone else to find the answers you seek. Navigating the Medicaid world will be much easier with a guide to help you through.
Will You Get a Support Coordinator?
Did you know that not every Medicaid beneficiary gets a support coordinator? Support coordination is available only for:
- Those eligible for Home and Community Based Waiver Services
- Families with EarlySteps-eligible children
- Those who qualify for Early Periodic Screening, Diagnosis and Treatment (EPSDT)
If you fall into one of these categories, you should be assigned a support coordinator soon after enrolling in your waiver program. However, if there aren’t enough support coordinators to go around, you may have to wait a little longer than that. We hope you found all the information you were looking for, and we wish you the best throughout your journey.
